Managing multi-property estates on behalf of an UHNWI

Managing complex property portfolios for Ultra-High-Net-Worth Individuals (UHNWIs) requires a unique skillset and dedicated approach. 

As an Estate Manager, you are responsible for overseeing all aspects of a principal's residences—from staff management and maintenance to security and financial administration—something that becomes all the more challenging when you add multiple properties into the mix.

UHNWIs often possess a diverse portfolio of properties, from a city apartment to  country estates, and international holiday homes – each with its own set of needs. It's a lot to juggle.

So, how do you handle it all and make sure each property gets the attention it needs? This article explores the unique challenges in this specialised field and outlines strategies for effective management.

Understand the properties

Successful multi-property management starts with strategic planning. Start by understanding each property's specific needs, from routine maintenance and staffing to complex logistics and security. 

Does the city apartment need cleaning more often than the country house?

Does the ski chalet need a deep clean before the winter season starts? Customise your maintenance schedules to fit each property. Figure out what's most urgent and important, and break down the big projects down into smaller, more manageable steps that you can work on over time. 

Effective communication

Clear and consistent communication is crucial in managing multiple properties. Estate managers must establish strong communication channels with staff, contractors, and the principals, ensuring everyone is informed. 

Regular meetings, shared calendars, and communication platforms help with coordination and prevent misunderstandings. Transparent communication builds trust and keeps everyone aware of their responsibilities and project updates.

Leverage technology

To improve operations and efficiency, estate managers should utilise technology. Property management software systems provide a central place to track maintenance, manage budgets, and store property information.

These tools offer real-time access to important data, allowing estate managers to effectively manage their responsibilities from any location.

Staff Training

Effective staff management is crucial for the smooth operation of multiple properties. Estate managers must recruit and train qualified staff, providing them with ongoing training. Developing clear roles and responsibilities ensures that staff understand their duties. 

Fostering a positive and supportive work environment is essential for staff morale and productivity. Implementing regular performance evaluations ensures that staff are meeting expectations.

Security & Cyber threats

Security is a paramount concern for UHNWIs. Estate managers must implement comprehensive security measures to protect their principals and their properties. This includes installing and maintaining advanced security systems, such as CCTV, alarms, and access control. 

Coordinating with trained security personnel is also crucial, as well as general security and human vulnerability awareness training for all staff.

Managing Travel 

Managing multiple properties often requires frequent travel. Estate managers must be prepared to regularly visit each property to oversee operations and address any issues. Planning and coordinating travel logistics, including transportation and accommodation, is essential. 

Being flexible and adaptable to changing travel schedules is also crucial. Staying connected with staff and principals while traveling is vital for maintaining communication. 



A Growing Opportunity 

Managing multiple properties presents a dynamic and rewarding career path, particularly with the increasing demand for Estate Managers who can seamlessly navigate the complexities of multi-property portfolios. 

At Exclusive Household Cavalry, we've seen a significant rise in travelling roles and positions that encompass the management of various residences.

This trend reflects the evolving needs of UHNWIs and underscores the importance of adaptability and comprehensive skillsets in this field.

To discuss an opportunity or to understand how you can better thrive in your career within this expanding sector, contact info@ehc-ltd.com.